Privacy notice

Who is responsible for your information?

Maritime Apartments is the trading name of Barros Trading Ltd, company number 09096416, registered in England and Wales. Barros Trading Ltd is responsible for deciding how guest and enquiry information is used.

Registered office: Suite 1b, 1 Bridge Lane, London, England, NW11 0EA. Our apartments and reception are at 1b Barque Street, Barrow-in-Furness, Cumbria LA14 2RE.

For privacy questions or requests, email info@maritimeapartments.co.uk, call 01229 319000, or write to the registered office marked “Privacy”.

What information we use

Your name, email, telephone number and correspondence, and billing or company details where needed.
Apartment type, arrival and departure dates, guest numbers, agreed price, booking reference, amendments, cancellations and payment or refund status.
Information needed to arrange your arrival, Keycafe key collection, maintenance or other help during your stay.
Basic technical information received when you visit a website, such as an IP address, requested page and browser details, which hosting providers may record for delivery and security.

We receive information from you, from someone arranging your stay, and from booking and payment services. If an employer or booking agent books for you, they may provide your contact and stay details. Please share this notice with other guests whose information you give us.

Do not send payment-card details, passwords or key-access codes through our enquiry form or email. Describe accessibility or support needs only to the extent necessary; contact the team before sending medical information.

Why we use it

Enquiries and bookings: to respond to your request, quote, arrange and provide your stay, and manage changes, payments and refunds. This is necessary to take steps towards, or perform, our contract with you.
Bookings made by somebody else: to coordinate your stay with your employer or agent. We rely on our legitimate interest in delivering the accommodation they arranged.
Guest support and protection: to deal with maintenance, access problems, complaints, misuse and disputes. Our legitimate interests are providing a reliable service and protecting guests, property and our business.
Accounting and legal duties: to keep the records required for tax and accounting and respond to lawful requests.

We need enough contact, booking and payment information to arrange a stay. If essential details are missing, we may be unable to confirm it. Optional enquiry details are marked on the form.

A booking or enquiry does not sign you up for marketing. This website has no newsletter subscription. Optional website analytics and advertising measurement depend on your cookie choices, described below. We do not enable personalised advertising.

Booking, payment and support services

We use specialist services to operate the accommodation:

Beds24: the new direct booking service, availability, reservation details and guest messages.
Stripe: secure payment processing. Card details are entered in the payment service, not our website enquiry form. We use payment references, amounts and status to reconcile bookings.
Salesforce: our customer and booking records and staff follow-up.
Google: our business email correspondence and outgoing booking email connection.
Keycafe: key collection and return arrangements and associated access records.
STAAH and booking channels: existing bookings and services still handled through them during the transition.
Website hosting providers: delivery and protection of this website. The new site is hosted through OpenAI Sites using Cloudflare infrastructure.

Authorised staff and service providers receive the information needed for their task. We may also share relevant information with maintenance contractors, professional advisers, insurers or authorities where necessary. An employer or agent paying for your stay may receive the booking and billing information needed to administer it.

Providers may process information outside the UK. Beds24's published data processing terms describe EU/EEA processing. Stripe, Salesforce, Google, Keycafe and OpenAI Sites publish terms describing international processing and contractual safeguards. The arrangements that apply depend on the service and account agreement. Contact us for information about a particular transfer. Providers may also act independently for their own legal, security or direct-user purposes under their privacy notices.

Stripe also processes transaction, device and fraud-prevention information as described in its privacy notice. Providers may retain information for their own legal obligations beyond the periods in our operational policy.

How long information is kept

We aim to keep information for the purpose it serves, with longer retention only for an identified legal requirement, unresolved complaint or claim. We adopted the schedule below on 8 November 2026 and are applying it through staff reviews. Older records may remain while that review is completed; these periods are not currently enforced by automatic deletion.

Enquiries that do not become a booking: 12 months after the last meaningful contact, unless a longer enquiry remains active.
Core booking and contractual records: Six years after checkout or final closure of the booking or dispute. Keep only the information needed to evidence the agreement and its handling.
Invoices and accounting evidence: Six years from the end of the last company financial year they relate to, or longer where a specific accounting or tax requirement applies.
Routine access and maintenance notes: Review within 90 days after checkout or resolution. Remove unnecessary personal detail; retain relevant evidence with a booking or claim only where justified. Access permissions should end when they are no longer needed.

The business owner is responsible for reviewing retention quarterly. Information subject to a documented legal hold is retained while the reason continues. Records no longer needed are to be deleted or irreversibly anonymised through a controlled review. An ongoing customer relationship is not, by itself, a reason to keep every old message. Copies in email, booking systems, exports and backups also need to be considered, subject to applicable provider backup cycles and legal requirements.

Website choices and cookies

The enquiry form prepares an email in your email app. Maritime receives that message only if you send it. The stay planner uses your dates and guest numbers to prepare the next step; it does not itself reserve accommodation.

You can accept optional cookies, reject them, or choose analytics and advertising measurement separately. Optional Google tags are blocked until you agree to the relevant purpose. Booking and contact features work when you reject optional cookies.

Essential choices: a local browser record named maritime-cookie-choice remembers your decision for up to 180 days. It contains your preferences, the notice version and when you chose, rather than your name or booking details. Necessary hosting, security and booking features may use their own storage.
Analytics, if you agree: Google Analytics measures page visits, apartment interest, availability searches, booking handoffs and contact actions. It uses technical information such as browser/device details and IP address in processing, page and event information, and browser identifiers. Analytics cookies named _ga and _ga_… are configured for up to 180 days. Contact clicks and prepared emails are not treated as proof of a received enquiry or a booking.
Advertising measurement, if you agree: Google Ads uses ad-click information and identifiers to help us understand advertising performance. This may include cookies such as _gcl_…, commonly lasting up to 90 days. We do not upload your enquiry text, email address, phone number, payment-card details or key-access information for this purpose. Personalised advertising remains disabled.

Use in this notice or the footer to change your decision. Withdrawing permission stops future optional measurement and clears relevant cookies accessible to this website; it does not undo data already received by Google. You can also clear storage through your browser. If browser storage is unavailable, we may be unable to remember your choice on another page.

Google processes measurement information under its service terms and privacy policy. We use consent as the basis for optional analytics and advertising measurement. Read how Google uses information from sites that use its services.

We do not embed maps. When you choose a Beds24 booking, Stripe payment or Google Maps link, you move to another service with its own cookies and privacy information. Your choice on this website does not automatically grant permission on another service; you may be asked again. Booking links can include dates, guest numbers and a promotional code, so take care when sharing them.

Your choices and rights

You can ask to see your information, correct mistakes, or request deletion or restricted use. You may also have rights to object, obtain a portable copy or withdraw consent where consent is used. These rights depend on the circumstances; for example, some accounting records must be retained. Contact us using the details above. We may need proportionate information to verify your identity.

If you are concerned about our handling of your information, please tell us. You can also complain to the Information Commissioner’s Office (ICO).

Changes to this notice

This notice covers the website and accommodation service described above. We will update it when the service or use of information changes. The proposed AI service agent is not part of the initial launch.

Cookie information updated 10 November 2026. Retention policy adopted 8 November 2026. Read our booking terms.